Shipping & Returns Policy

Due to the perishable nature of our hot sauces and food products, we cannot accept returns once a bottle has been opened or the safety seal is broken. If your order arrives damaged or incorrect, please contact our support team within 14 days of delivery for a full replacement or refund.

Return Process

• 1.
  Inspect Your Haul

  Check your hot sauce bottles immediately upon arrival to ensure all safety seals are intact and no breakage occurred during transit.

• 2.
  Document Damages

  If a bottle arrived broken or leaking, skip the cleanup for a moment and take a clear photo of the damaged item and the shipping box.

• 3.
  Contact Support

  Email our Heat Support team with your order number and photos of the damage to initiate a claim for a replacement or refund.

• 4.
  Resolution

  Once approved, we will ship out your replacement sauces or process a refund to your original payment method within 3-5 business days.